Last updated: October 2026
These terms apply to your use of this website and to any translation work you ask me to do. They are governed by New Zealand law. In them, “I”, “me” and “my” mean Omnoi Suwannarat-Bannert, trading as Thai-English-Translation.org. By using this website, or by asking me for a quote or translation, you agree to them.
My service
I provide written Thai-to-English and English-to-Thai translation of documents for individuals and businesses. I do not provide interpreting, certification of translations, or legal, immigration or medical advice.
Quotes, fees and payment
- Quotes are free and without obligation. They are based on the type, length and complexity of the document and how quickly you need it, and are in New Zealand dollars (NZ$).
- Once you accept a quote, that is the price. If the document or your requirements change, I will tell you and agree any new price with you before continuing.
- Payment is due within one day of you receiving your completed translation, by bank transfer or PayPal.
- A rush service (24-hour turnaround) is available for an additional fee, subject to availability.
Turnaround
Standard turnaround is 3 working days from when I have received a clear, complete document and you have accepted the quote.
What I need from you
- Clear, complete and legible scans or photos. Handwriting must be readable.
- The correct English spelling of any names, as shown on passports or other official documents.
- Your confirmation that you are entitled to send me the document and that it is genuine. I translate what is in front of me and do not check whether a document is authentic.
Acceptance by organisations
I cannot guarantee that any organisation, such as a government agency, university, court or employer, will accept a translation. Requirements differ and change, so please check with the organisation what it needs before you order (for example, whether it requires a certified translation).
Corrections
If you think there is a mistake in my translation, tell me within 30 days of delivery and I will check it and correct any error free of charge.
Your rights under New Zealand law
If you use my service for personal, domestic or household purposes, the Consumer Guarantees Act 1993 gives you rights, including that the service is carried out with reasonable care and skill and within a reasonable time. Nothing in these terms limits those rights or your rights under the Fair Trading Act 1986.
If you use my service for business purposes, the Consumer Guarantees Act generally does not apply and, to the extent the law allows, my liability for any error or delay is limited to the fee you paid for the translation concerned.
Confidentiality and privacy
I treat your documents as confidential and use them only to provide the service. Please see my Privacy Policy for how I handle personal information.
Cancellation
You can cancel at any time before I start. If you cancel after I have started, you will pay a fair amount for the work already done.
This website
The text, images and design on this website belong to me or are used with permission, so please don’t copy them without asking. Logos of New Zealand agencies and organisations belong to their owners. They are shown only to indicate that those organisations have accepted my translations, and do not mean they endorse me or are partners of mine. Links to other websites, such as YouTube, are provided for convenience and I am not responsible for their content.
Events outside my control
Subject to your rights above, I am not liable for delays or problems caused by events beyond my reasonable control, such as illness, power or internet outages, or natural disasters.
If something goes wrong
Please contact me first so we can sort it out. If we can’t, either of us may use the Disputes Tribunal or the New Zealand courts.
Changes to these terms
I may update these terms. The version on this page applies to work you request after the date shown at the top.
Governing law
These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction.
Contact
Email: [email protected], or by post using the details on the Contact page. Please also see my Privacy Policy.