Last updated: October 2026
This policy explains how Omnoi Suwannarat-Bannert, trading as Thai-English-Translation.org (“I”, “me”, “my”), collects, uses and looks after your personal information, in line with the New Zealand Privacy Act 2020. I am also my own privacy officer.
What information I collect
When you ask for a quote or use my translation service, I may collect:
- your name and contact details (email address, phone number or LINE details)
- the documents you send me for translation, and the personal information in them
- payment confirmations from a bank transfer or PayPal (card details are handled by PayPal, not by me)
This website has no accounts, forms, comments or online shop, and I don’t use analytics or advertising trackers. My web host may keep basic server logs (such as IP address and pages visited) for security and technical purposes.
How I collect it
Directly from you, by email, phone, LINE, post, or the documents you send me.
Why I collect it and how I use it
Only to give you a quote, carry out the translation you asked for, communicate with you about your project, delivery and payment, keep business records, and meet legal requirements. I don’t use your information for marketing and I never sell it.
Who I share it with
- Service providers I use to run my business, such as my email provider, LINE, PayPal or my bank, and my website host. They handle information only as needed to provide their service and have their own privacy policies.
- Anyone the law requires me to.
I don’t share your information with anyone else.
Storage and security
I take reasonable steps to protect your information from loss, unauthorised access, use or disclosure.
How long I keep it
Only as long as reasonably needed to complete your translation, answer follow-up questions and meet record-keeping requirements. After that it is securely deleted.
Cookies
This website uses only the cookies it needs to work and to remember your cookie choice. It does not use analytics, advertising or social media cookies. The In The Media page includes an embedded YouTube video, and YouTube (Google) may set its own cookies when the video loads or plays. You can block or delete cookies in your browser settings.
Access and correction
Under the Privacy Act 2020 you can ask to see the personal information I hold about you and ask me to correct it. Contact me using the details below. I will reply as soon as reasonably practicable and within 20 working days, and may need to confirm your identity first.
Privacy breaches
If a privacy breach is likely to cause you serious harm, I will notify you and the Office of the Privacy Commissioner as the Privacy Act 2020 requires.
Complaints
Please contact me first so I can try to put things right. If you are still not satisfied, you can complain to the Office of the Privacy Commissioner (www.privacy.org.nz).
Changes to this policy
I may update this policy from time to time. The current version is always on this page, with the date at the top.
Contact
Email: [email protected], or by post using the details on the Contact page. Please also see my Terms of Use.